Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

How would you rate the product itself?   7,361 responses

Excellent	6,012 (81.7%)
Good	1,249 (17%)
Acceptable	76 (1%)
Unacceptable	24 (0.3%)

Quality of the decoration? (Imprint/Embroidery)   7,354 responses

Excellent	6,048 (82.2%)
Good	1,044 (14.2%)
Acceptable	56 (0.8%)
Unacceptable	17 (0.2%)
Not Applicable	189 (2.6%)

Quality of the artwork?   7,322 responses

Excellent	6,164 (84.2%)
Good	927 (12.7%)
Acceptable	41 (0.6%)
Unacceptable	6 (0.1%)
Not Applicable	184 (2.5%)

Packaging and organization of your order?   7,333 responses

Excellent	6,194 (84.5%)
Good	1,012 (13.8%)
Acceptable	91 (1.2%)
Unacceptable	18 (0.2%)
Not Applicable	18 (0.2%)

Shipping and delivery of your order?   7,334 responses

Excellent	6,281 (85.6%)
Good	842 (11.5%)
Acceptable	110 (1.5%)
Unacceptable	62 (0.8%)
Not Applicable	39 (0.5%)

How would you rate the overall experience?   7,339 responses

Excellent	6,290 (85.7%)
Good	937 (12.8%)
Acceptable	78 (1.1%)
Unacceptable	34 (0.5%)

Would you buy from us again?   7,339 responses

Yes	7,296 (99.4%)
No	43 (0.6%)

Would you recommend us to a friend or colleague?   7,319 responses

Yes	7,274 (99.4%)
No	45 (0.6%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with merchtees.com.

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