Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

How would you rate the product itself?   8,988 responses

Excellent	7,399 (82.3%)
Good	1,466 (16.3%)
Acceptable	91 (1%)
Unacceptable	32 (0.4%)

Quality of the decoration? (Imprint/Embroidery)   8,982 responses

Excellent	7,410 (82.5%)
Good	1,271 (14.2%)
Acceptable	74 (0.8%)
Unacceptable	26 (0.3%)
Not Applicable	201 (2.2%)

Quality of the artwork?   8,943 responses

Excellent	7,559 (84.5%)
Good	1,135 (12.7%)
Acceptable	51 (0.6%)
Unacceptable	11 (0.1%)
Not Applicable	187 (2.1%)

Packaging and organization of your order?   8,945 responses

Excellent	7,624 (85.2%)
Good	1,163 (13%)
Acceptable	114 (1.3%)
Unacceptable	24 (0.3%)
Not Applicable	20 (0.2%)

Shipping and delivery of your order?   8,952 responses

Excellent	7,712 (86.1%)
Good	1,001 (11.2%)
Acceptable	131 (1.5%)
Unacceptable	65 (0.7%)
Not Applicable	43 (0.5%)

How would you rate the overall experience?   8,955 responses

Excellent	7,711 (86.1%)
Good	1,105 (12.3%)
Acceptable	92 (1%)
Unacceptable	47 (0.5%)

Would you buy from us again?   8,953 responses

Yes	8,894 (99.3%)
No	59 (0.7%)

Would you recommend us to a friend or colleague?   8,934 responses

Yes	8,873 (99.3%)
No	61 (0.7%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with merchtees.com.

Read Customer Testimonials