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Order Satisfaction Survey Results

Each customer is emailed an invitation to complete this survey seven days after their order has shipped. Survey began April 26, 2006

Overall customer satisfaction

98.45%

Percentage of 8,000+ customers surveyed between 4/26/06 and 02/27/11 who described their overall experience as "Good" or "Excellent."

See survey results

How would you rate the product itself?   8,988 responses

Excellent 7,399 (82.3%)
Good 1,466 (16.3%)
Acceptable 91 (1%)
Unacceptable 32 (0.4%)

Quality of the decoration? (Imprint/Embroidery)   8,982 responses

Excellent 7,410 (82.5%)
Good 1,271 (14.2%)
Acceptable 74 (0.8%)
Unacceptable 26 (0.3%)
Not Applicable 201 (2.2%)

Quality of the artwork?   8,943 responses

Excellent 7,559 (84.5%)
Good 1,135 (12.7%)
Acceptable 51 (0.6%)
Unacceptable 11 (0.1%)
Not Applicable 187 (2.1%)

Packaging and organization of your order?   8,945 responses

Excellent 7,624 (85.2%)
Good 1,163 (13%)
Acceptable 114 (1.3%)
Unacceptable 24 (0.3%)
Not Applicable 20 (0.2%)

Shipping and delivery of your order?   8,952 responses

Excellent 7,712 (86.1%)
Good 1,001 (11.2%)
Acceptable 131 (1.5%)
Unacceptable 65 (0.7%)
Not Applicable 43 (0.5%)

How would you rate the overall experience?   8,955 responses

Excellent 7,711 (86.1%)
Good 1,105 (12.3%)
Acceptable 92 (1%)
Unacceptable 47 (0.5%)

Would you buy from us again?   8,953 responses

Yes 8,894 (99.3%)
No 59 (0.7%)

Would you recommend us to a friend or colleague?   8,934 responses

Yes 8,873 (99.3%)
No 61 (0.7%)

We'll let our customers speak for us.

Each survey respondent could also write whatever they wanted to share with future visitors to the site about their experience with merchtees.com.

Read Customer Testimonials

 
   
 
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